Caveman Supps Refund, Returns & Cancellation Policy

Effective Date: December 18, 2025
Company: Caveman Supplements, LLC (“Caveman Supps,” “we,” “us,” “our”)
Contact: support@cavemansupps.com
Mailing Address: 1615 Lakes Parkway, Suite C, Lawrenceville, GA 30043

This policy applies to purchases made through cavemansupps.com and the Caveman Challenge app (collectively, the “Services”). This policy is subject to our Terms of Service and applicable law.

1) All Sales Are Final on Opened Consumables

Because many of our products are consumable goods (including supplements), we do not accept returns or offer refunds for opened, used, or tampered items, except where required by law.

2) Returns for Unopened Products

We may accept returns of unopened, unused, and sealed products in their original packaging under the following conditions:
    •    Return window: Requests must be made within 30 days of delivery (per carrier tracking).
    •    Condition: Item must be unopened, unused, and in resalable condition.
    •    Authorization required: You must receive a Return Authorization (RA/RMA) from us before sending anything back.
    •    Return shipping: Customer is responsible for return shipping costs unless the return is due to our error.
    •    Restocking fee: We may apply a restocking/processing fee up to 15% where permitted, particularly for large orders, repeated return activity, or special handling.

How to request a return: Email support@cavemansupps.com with your order number, items you want to return, and reason for return.

3) Non-Returnable Items

The following are not eligible for return/refund (except where required by law):
    •    Opened, used, or partially used consumables
    •    Items marked Final Sale
    •    Gift cards
    •    Digital products/content (if applicable)
    •    Any item returned without an RMA/RA

4) Wrong Item / Missing Item / Our Mistake

If we shipped the wrong item or something is missing:
    •    Contact us within 7 days of delivery (per tracking).
    •    We may require photos of the package contents and packaging.
    •    If verified, we will typically correct the issue by replacement, reshipment, or refund at our discretion.

5) Damaged, Lost, or Stolen Packages (Route Shipping Protection)

All shipments include Route Shipping Protection, funded through an order protection fee (see Section 7). If your order is damaged, lost, or has a delivery issue, the fastest path is generally a Route claim.
    •    Damage: Please keep the product, shipping box, and all packaging. Take photos of damage and packaging.
    •    Missing/lost/stolen: We may ask you to check with household members/neighbors and confirm delivery details before filing.

Route coverage and outcomes are handled pursuant to Route’s claim process and eligibility rules. If Route denies a claim, we may still assist in good faith, but we are not required to provide a replacement/refund unless required by law or explicitly stated in writing.

6) Subscription / Membership Cancellation (Caveman Challenge and Related Plans)

If you enroll in a subscription or membership:
    •    You can cancel renewal according to your account settings or as stated at checkout.
    •    Cancellation stops future renewals but does not refund already-paid charges for the current billing period, except where required by law or explicitly stated in a written offer.

7) Route Order Protection Fee (Required)

Our pricing model includes Route Shipping Protection for shipments.
    •    Route Shipping Protection is priced at $1.19 per $100 of order value.
    •    Based on our price point and shipping profile, we apply a $2.38 order protection fee per order to cover this insurance/protection policy.
    •    This fee is included in your order total (typically shown at checkout or in your order summary).

Order protection fees are non-refundable once an order has been processed/shipped, except where required by law.

8) Refund Timing and Method

If a refund is approved:
    •    Refunds are issued to the original payment method (unless we agree otherwise).
    •    Processing time can vary by payment provider; typically 5–10 business days after approval.

If a return is approved, refunds (if any) may be reduced by:
    •    Restocking/processing fees (where permitted)
    •    Shipping costs (unless the issue was our error)
    •    Discounts/promotions applied (refunds reflect the price paid)

9) Chargebacks and Payment Disputes

If you have a problem, please contact support@cavemansupps.com before filing a chargeback. Unresolved chargebacks may result in account limitations or suspension. We may provide documentation to payment processors/banks regarding order fulfillment, delivery confirmation, and Route coverage.

10) Policy Updates

We may update this policy from time to time. The Effective Date reflects the latest version.

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Route Shipping Protection Claims Help Page (Customer-Facing)

Effective Date: December 18, 2025
Need help? Email support@cavemansupps.com

What is Route Shipping Protection?

To protect customers against common delivery issues, all Caveman Supps shipments include Route Shipping Protection.
    •    Route protection is priced at $1.19 per $100 of order value.
    •    Based on our pricing model, a $2.38 order protection fee per order is applied to cover this protection.

What issues can Route help with?

Route is designed to help with certain delivery problems, such as:
    •    Damaged items during shipping
    •    Lost packages (in transit / not delivered)
    •    Other delivery issues depending on Route’s eligibility rules and claim review

Coverage decisions are made through Route’s claim process.

Before you file a claim (quick checklist)

If tracking shows “Delivered” but you don’t see the package:
    1.    Check your mailbox, porch, side doors, garage, leasing office/mailroom
    2.    Ask household members or neighbors
    3.    Look for carrier delivery photo/details (if available)
    4.    Wait a short period (sometimes carriers mark delivered early)

If the package is damaged:
    •    Keep the outer box and packing materials
    •    Take clear photos of the box, label, packing, and damaged product

How to file a Route claim

In most cases, you can file a claim through Route using the link in your order/shipping confirmation or as directed in your Route communication.

You’ll typically need:
    •    Order number
    •    Delivery address confirmation
    •    Photos (for damage claims)
    •    A short description of the issue

How long does a claim take?

Claim timelines vary. Route may request more info (especially photos for damage). Please respond quickly so the claim can be reviewed faster.

What if I need help?

If you run into any issues filing, email support@cavemansupps.com with:
    •    Your order number
    •    The issue (lost/damaged/etc.)
    •    Any photos (if damaged)
    •    Your current shipping status/tracking screenshot (if possible)

We’ll help point you to the correct next step, but Route ultimately administers claim decisions under its process.